At Frederickson's, Buy-Appliances.com, we work hard to make every shipment as smooth as possible. Our shipping department knows how to package them for a safe trip. However, it is very unlikely, but shipping damage can happen. To protect you and us we require that our shipping policy be agreed to before we ship. This is to make sure that you know that they have to be opened and inspected at the time they are received. If this is done properly, there is no risk to you. Click here to see a copy of the shipping policy you will be asked to agree to. If you have any questions, please don't hesitate to email us at jamie@fredericksons.com or call us at 866-383-7992.